Return policies

 

What is the right of withdrawal

The return can be exercised without any penalty and without having to specify the reason.

It can be exercised within 14 working days of receipt of the goods and can be exercised by sending an email to online@4giveness.com at the seller's headquarters, i.e. GAMS S.r.l. Via Strasburgo 11 13 15 – 76121 Barletta.

The choice of courier is at the discretion of the end customer.

The goods must be returned within the same deadline or at the same time. The choice of courier is at the sole discretion of the end customer.

If the return arrives at the office after the times indicated above but within 30 days, the reimbursement method will be provided with a shopping voucher for the same amount.

 

To exercise the withdrawal it is essential that the goods are intact and that the object has the original packaging, complete with all tags. The sole costs of returning the goods are borne by the consumer. The price paid will be refunded within 30 days following the return of the goods. (The right of withdrawal is excluded for products that may have been personalized or already replaced.) 

Return for exchange of goods and/or refund

In case of exercising the right of return for exchange of goods, the procedure involves entering the return through the return form present at this link

Complete and enter the item/s you want to exchange or return in the Return Form and follow the next steps until you reach the choice of courier. Please note that you can only ship your return from the country where you placed your order.

We will only replace or refund items returned as instructed. If your return does not meet the conditions listed, the package will be sent back to you.

We can only proceed with a refund or exchange if the purchased item is returned to us in the same condition in which it was shipped. Items must be:

Unwashed
Never worn
Not soiled
With original tags still attached

The return of the product must take place within 48 hours of receiving the email received from our customer service (the date indicated on the postmark or the courier's transport document will prevail).

The return will be handled within 3-4 working days following the date of receipt of the goods returned to our warehouse.

The outcome of the same will be communicated within the same period (acceptance with replacement of the product or refund in case of impossibility of replacement).

Refunds are made via bank transfer or PayPal refund, the refund refers to the returned goods. Shipping costs will not be refunded.

The costs of returning the product for exchanges of goods are borne by the customer.

In the event of an exchange of goods, shipping of the new product sent to the customer is free in Italy for one time only (excluding foreign orders and smaller islands, the Venice lagoon and Sardinia). (N.B: if any discounts were taken advantage of at the time of purchase, the free shipping costs of the new replacement product are no longer applicable. In this case a contribution equal to the standard rates applied at the time of ordering will be required).

 

In the event that the returned products are not returned in the same condition in which they were shipped, present defects and problems, the return cannot be accepted and the items will be sent back to customer.

 

Reports for problems regarding faulty products must be communicated within 14 days of receiving the goods to the dedicated email address: online@4giveness.com