Given the amount of orders that we receive in August, shipments will be delayed.

Shipping data

GAMS SRL will use those indicated by the customer as a shipping data at the time of purchase in the cart. The only valid data for the purpose of shipping will be those indicated in the copy of the order for which the Customer is required to check all data reported in the copy of the order he will receive via email. Games srl cannot be held responsible for non -delivery or delay of delivery due to incorrect, incomplete addresses or without the indications useful to identify the place of delivery.

Evasion timing

Orders will be processed within 24 - 48 working hours from the payment confirmation. In the case of payment by bank transfer or cash on delivery to the courier, the order processing will be longer. Orders were tried from Monday to Friday, with the following timetable: 9.00 / 16.00. The orders made during the weekend will be tried from the following Monday morning. The orders made during holidays will be tried from the next weekday. At the time of delivery of the products, the customer is required to carefully inspect the envelope or neck before affixing a trial signature to be delivered to the shipment. If, for any reason, the packaging is tampered with or if the adhesive marks envelope not intact, the customer is asked to sign the reception with reserve, or to refuse the delivery. In the event that the delivery has been accepted with an unauthorized signature or there are tests of tampering with the package, the customer is asked to immediately report the incident to the local courier office and to contact us by sending an e-mail to the address:

Taxes and customs duties

GAMS SRL sends with the DDU (Delivery Duty UNPAID) formula, that is Any local sales and customs local taxes are excluded.
If you are residing in an extra European country, we recommend that you inform you about local taxes and duties before placing an order.
Please be aware of the fact that any local sales and customs duties will be charged directly to the Customer by the courier on each order at the time of shipment and will not be reimbursed in the event that the items are returned.

In DDU (Delivery Duty UNPAID) destinations outside Europe, the price of the displayed product does not include all taxes and duties. Taxes and taxes within these destinations are collected at the time of delivery.


Shipping times and costs

Shipping Time Flat -rate costs

Standard with express courier:

  • Italy - BRT Bartolini
  • Foreign - DHL
Shipping within 2 - 3 working days from the order of the order (except for the islands and the Venice Lagoon for which delivery is expected within 3 - 4 working days)
  • Free in Italy with orders higher or equal to € 59.00;
  • € 5.00 for orders lower than € 59.00;
  • € 15.00 European Union;
  • € 25.00 UK;
  • € 30.00 North America, 
  • € 40.00 Asia and Arab Emirates; 
  • € 40.00 Australia, South America and Israel; 
  • € 50.00 Rest of the world.

* Shipping costs can vary depending on the size of the neck